I wanted to thank your team for the tremendous work you have accomplished in such a short time. I’ve worked with developers several times in the past, and the results were often disappointing. Your entire team perfectly understood my challenges and delivered a product that exceeded my expectations. I realize that these kinds of results are very rare. And I only want one thing: to continue working with your team. Pannalab team rocks!!!
AI-based voice agent from PannaLabs has proven to be a highly scalable solution, capable of handling fluctuating call volumes without compromising service quality. The team is amazing and quick in delivering quality agents with ability to automate a significant portion of our customer support interactions resulting in substantial cost savings while maintaining a high level of customer satisfaction. The seamless integration with our existing technology ecosystem was impressive.
Data security is our top priority. Our AI voice agent utilizes state-of-the-art encryption and security protocols to protect all sensitive information. We adhere to strict data privacy regulations (e.g., GDPR, CCPA) and undergo regular security audits. We also offer customizable data retention policies to align with your specific compliance requirements. No sensitive customer data is stored without proper encryption. We can provide you with our security whitepaper for more details.
Yes, our AI voice agent is designed for seamless integration with a wide range of existing systems, including popular CRM, helpdesk, and database platforms. We offer flexible API integrations and pre-built connectors to ensure a smooth implementation. We can help you integrate the agent into your current workflow. Please contact our support team for a list of supported integrations or to discuss your specific integration needs.
Our AI voice agent is trained on a vast dataset and utilizes advanced natural language processing (NLP) to understand and respond to a wide range of customer requests. However, for highly complex or unusual situations, the agent is designed to seamlessly escalate the conversation to a human agent. This ensures that customers receive the appropriate level of support, and that the customer is never left without help. We also offer options to customize the escalation triggers, and the human agent is provided with the full transcript of the AI interaction.